{"id":281,"date":"2021-05-26T06:15:52","date_gmt":"2021-05-26T06:15:52","guid":{"rendered":"https:\/\/d-themes.com\/wordpress\/wolmart\/documentation\/?p=281"},"modified":"2021-06-20T02:59:22","modified_gmt":"2021-06-20T02:59:22","slug":"theme-support-2","status":"publish","type":"post","link":"https:\/\/d-themes.com\/wordpress\/wolmart\/documentation\/2021\/05\/26\/theme-support-2\/","title":{"rendered":"About Theme Support"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We understand that maybe you have a problem while using our theme for your site and therefore, we kindly support to resolve all of your issues that you face with our theme.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All of our items from purchased package come with 6 months of included support and lifetime free updates for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once 6 months of included support is up, you need to extend support for 6 or 12 months further. Even if you don\u2019t want to extend your support, you will still have opportunities to report bugs via email or item comments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to learn more about theme support, please read Themeforest\u2019s Theme support article <a href=\"http:\/\/themeforest.net\/page\/item_support_policy\">here<\/a><\/p>\n\n\n<div id=\"wolmart_gtnbg_heading_1\" class=\"title-wrapper  left mt-10 mb-5\"><style>#wolmart_gtnbg_heading_1{\r\n\t\tmargin: 0px 0px 0px 0px;\r\n\t}#wolmart_gtnbg_heading_1 .title {text-align:left;font-size:18px;font-weight:600;line-height:1;text-transform:none;color:#333;letter-spacing:-0.01em;justify-content:flex-start;}<\/style><h4 class=\"title\">1. How to renew \/ extend item support?<br><\/h4 ><\/div>\n\n\n<p class=\"wp-block-paragraph\">You can fully renew or extend item support by yourself if you have less than 6 months support remaining as far as the author is supporting the item.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To learn more about renewing\/extending item support,&nbsp; please read Envato\u2019s article <a href=\"https:\/\/help.market.envato.com\/hc\/en-us\/articles\/207886473-Extending-and-Renewing-Item-Support\">here<\/a>.<\/p>\n\n\n<div id=\"wolmart_gtnbg_heading_2\" class=\"title-wrapper  left mt-10 mb-5\"><style>#wolmart_gtnbg_heading_2{\r\n\t\tmargin: 0px 0px 0px 0px;\r\n\t}#wolmart_gtnbg_heading_2 .title {text-align:left;font-size:18px;font-weight:600;line-height:1;text-transform:none;color:#333;letter-spacing:-0.01em;justify-content:flex-start;}<\/style><h4 class=\"title\">2. Our Support System<\/h4 ><\/div>\n\n\n<p class=\"wp-block-paragraph\">We have our own well-secured support system to resolve your issues and our support is limited to only questions regarding theme\u2019s features or problems related with the use of our them. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be able to find our support system <a href=\"https:\/\/d-themes.com\/support\">here<\/a>.<\/p>\n\n\n\n<h4 class=\"alert alert-success alert-light mt-6 wp-block-heading\" style=\"font-size:16px\">Item Support&nbsp;<strong>DOES<\/strong>&nbsp;Include:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Availability of the author to answer questions<\/li><li>Answering technical questions about item features<\/li><li>Assistance with reported bugs and issues<\/li><li>Help with bundled 3rd party plugins<\/li><\/ul>\n\n\n\n<h4 class=\"alert alert-danger alert-light mt-6 wp-block-heading\" style=\"font-size:16px\">Item Support&nbsp;<strong>DOES NOT<\/strong>&nbsp;Include:<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Customization services (this is available through&nbsp;<a href=\"mailto:ptheme.customize@gmail.com\">ptheme.customize@gmail.com<\/a>)<\/li><li>Installation services (this is available through&nbsp;<a href=\"mailto:ptheme.customize@gmail.com\">ptheme.customize@gmail.com<\/a>)<\/li><li>Help and Support for non-bundled 3rd party plugins (i.e. plugins you install yourself later on)<\/li><\/ul>\n\n\n\n<p class=\"alert alert-danger alert-light mt-6 text-capitalize has-dark-color has-text-color wp-block-paragraph\" style=\"font-size:16px\"><strong>Before you submit a ticket.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend you to follow below instructions before you submit ticket. It is very useful to you to resolve your issues ASAP.<\/p>\n\n\n\n<ul class=\"alert alert-warning alert-light text-dark pl-8 pt-4 r-4 wp-block-list\"><li>Make sure you are running latest version of wolmart and wordpress.<\/li><li>Check our documentation and find proper answer for your issue.<\/li><li>Disable any additional 3<sup>rd<\/sup> part plugins and see if issues still exist.<\/li><li>Activate default wordpress theme (Twenty Twenty One) and check issues still exist. If it does not, you can ensure it comes from Wolmart.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We understand that maybe you have a problem while using our theme for your site and therefore, we kindly support to resolve all of your issues that you face with our theme. All of our items from purchased package come with 6 months of included support and lifetime free updates for you. Once 6 months [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-281","post","type-post","status-publish","format-standard","hentry","category-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>About Theme Support - Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d-themes.com\/wordpress\/wolmart\/documentation\/2021\/05\/26\/theme-support-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"About Theme Support - Documentation\" \/>\n<meta property=\"og:description\" content=\"We understand that maybe you have a problem while using our theme for your site and therefore, we kindly support to resolve all of your issues that you face with our theme. 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