{"id":4281,"date":"2021-05-26T01:42:10","date_gmt":"2021-05-26T01:42:10","guid":{"rendered":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/?p=4281"},"modified":"2022-04-19T20:53:44","modified_gmt":"2022-04-19T20:53:44","slug":"tips-before-submit-a-ticket","status":"publish","type":"post","link":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/2021\/05\/26\/tips-before-submit-a-ticket\/","title":{"rendered":"Tips Before Submit A Ticket"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We recommend you to follow below instructions before you submit ticket. It is very useful for you to resolve your issues ASAP. These make everyone get the benefit and will help to make the whole process more efficient. <\/p>\n\n\n\n<ol class=\"list-link mt-4 wp-block-list\"><li>Make sure the latest version of UDesign\u00a0and WordPress are running on your computer.<\/li><li>Always check the\u00a0<a href=\"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/2022\/02\/12\/general-tips-before-update\/\">Important Info<\/a>\u00a0first for updating.<\/li><li>Check our documentation and find proper answer for your issue.<\/li><li>Disable any additional 3<sup>rd<\/sup> party plugins and see if issues still exist.<\/li><li>Clear all your caches.<\/li><li>Activate default WordPress theme (Twenty Twenty One) and check issues still exist. If it does not, you can ensure it comes from UDesign.<\/li><li>If you cannot find the answer,\u00a0call our team.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>We recommend you to follow below instructions before you submit ticket. It is very useful for you to resolve your issues ASAP. These make everyone get the benefit and will help to make the whole process more efficient. Make sure the latest version of UDesign\u00a0and WordPress are running on your computer. Always check the\u00a0Important Info\u00a0first [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4281","post","type-post","status-publish","format-standard","hentry","category-getting-started"],"_links":{"self":[{"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/posts\/4281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/comments?post=4281"}],"version-history":[{"count":2,"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/posts\/4281\/revisions"}],"predecessor-version":[{"id":5434,"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/posts\/4281\/revisions\/5434"}],"wp:attachment":[{"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/media?parent=4281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/categories?post=4281"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/d-themes.com\/wordpress\/udesign\/documentation\/wp-json\/wp\/v2\/tags?post=4281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}